Support
Frequently Asked Questions
Everything you need to know before purchasing. Can't find the answer? Email us.
Getting Started
What are Shopify sections?
Sections are Liquid-native building blocks that you upload directly to your Shopify theme. No app install needed — customize everything (colors, text, images) in the theme editor. They're the same technology that powers your theme's built-in sections.
Do I need coding skills to use these?
No. Upload the .liquid file to your theme via the Shopify admin, then customize in the visual theme editor. The entire process takes about 2 minutes. No code, no terminal, no developer needed.
Will this work with my Shopify theme?
Yes — all our sections work with any Online Store 2.0 theme, including Dawn, Sense, Craft, Refresh, Impulse, Prestige, and custom themes. If your theme supports sections, our products work.
How do I install a section?
Three steps: 1) Download the .liquid file from your purchase, 2) Upload it to your theme's sections folder via Shopify Admin → Themes → Edit code, 3) Add the section to any page in the theme editor. Full documentation and video walkthrough included.
What if I get stuck during setup?
Email us at support@epockai.com — we respond within 24 hours. Every product includes detailed documentation and a video walkthrough. Most merchants finish setup in under 5 minutes.
Products & Pricing
Why one-time purchase instead of monthly?
Because display elements (popups, banners, countdown timers) don't need a monthly subscription. You're buying Liquid code that lives in your theme — no external server, no API dependency. Pay once, own it forever.
What's included in each product?
Every product includes: Liquid file(s), documentation with screenshots, video walkthrough, and lifetime updates. The $79 Conversion Kit includes 10 sections; individual sections are $15 each.
Can I use a section on multiple stores?
Each purchase is licensed for one Shopify store. If you run multiple stores, contact us at support@epockai.com for multi-store discounts.
Do you offer bundles or discounts?
Yes — the $79 EpockAI Conversion Kit includes 10 conversion sections and saves 40%+ vs buying individual $15 sections. It replaces multiple monthly apps with one-time pricing.
What payment methods do you accept?
We accept all major credit cards and PayPal through Lemon Squeezy, our payment processor. All currencies supported.
Technical
Will sections slow down my store?
No — our sections are pure Liquid + CSS with minimal vanilla JavaScript. Typical section file size is under 5KB. Compare that to popup apps that load 200-500KB of external JavaScript. Your page speed will actually improve if you're replacing apps.
Do sections work on mobile?
Yes. Every section is fully responsive and touch-optimized. We test on real devices (iPhone, Android, tablet) before release.
Can I customize colors and text?
Everything is customizable through the Shopify theme editor — colors, text, images, timing, triggers. No code editing needed. Each section comes with 2-3 pre-built color themes as starting points.
Do you offer custom section development?
Yes — if you need a custom section built for your specific use case, contact us at support@epockai.com with details. We'll provide a quote within 48 hours.
Support & Refunds
What's your refund policy?
30-day money-back guarantee, no questions asked. Email support@epockai.com and we process your refund the same day. No proof of use required, no screenshots, no explanations.
How do I get support?
Email support@epockai.com — we respond within 24 hours. For quick questions, reach us on Twitter/X @epockai.
Do you provide updates?
Yes, lifetime updates are included with every purchase. When we improve a section (new features, better animations, bug fixes), you get the update at no extra cost. Re-download anytime from your purchase email.
Can I request a feature?
Absolutely — we build based on merchant feedback. Email us or reach out on Twitter/X. Many of our sections were built from merchant requests.